PRIVACY POLICY
Last updated: April 2026
1. Information We Collect
We collect information you provide when registering (name, email, phone number), making purchases (billing and delivery address), and when you list products as a seller. We also collect usage data, device information, and cookies to improve our Platform.
2. How We Use Your Information
We use your information to process transactions, provide customer support, send transactional and marketing emails (with your consent), prevent fraud, and improve our Platform. We do not sell your personal data to third parties.
3. Sharing Your Information
We share your information with: (a) sellers when you make a purchase, to fulfil your order; (b) payment processors to process payments; (c) logistics partners for delivery; (d) service providers who assist us in operating the Platform under confidentiality obligations; and (e) law enforcement when required by law.
4. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyse Platform usage. You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.
5. Data Retention
We retain your personal data for as long as your account is active and as required by law. You may request deletion of your account and associated data by contacting privacy@zumbu.africa, subject to legal retention obligations.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also object to certain processing or request data portability. To exercise these rights, contact us at privacy@zumbu.africa.
7. Security
We implement industry-standard security measures including TLS encryption, access controls, and regular security audits. However, no system is 100% secure and we cannot guarantee absolute security.
8. Children
Our Platform is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.
9. International Transfers
Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for any such transfers in accordance with applicable law.
10. Changes to This Policy
We may update this Privacy Policy. We will notify you of material changes via email or a prominent notice on the Platform.
11. Contact
For privacy-related queries, contact our Data Protection Officer at privacy@zumbu.africa or Zumbu Africa (Pty) Ltd, Mbabane, Eswatini.